Legal Policies

About Us

·         Our website, www.zadina.ae, is owned and operated by Al Foah LLC. Al Foah LLC is a limited liability company incorporated under the laws of the United Arab Emirates, with commercial license number CN-1075266 and its main office is in Al Saad, Al Ain, PO Box 18454, the United Arab Emirates.

Privacy Policy

·         All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

·         The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

·         Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy. Kindly remove any other statements that contradicts with the above statements.

·         By using the Website, you consent to the terms of this Privacy Policy and you accept that this Privacy Policy may be amended from time to time by the Company at its sole discretion. Please check this Privacy Policy regularly to review any changes.

Terms and Condition

·         Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.

·         United Arab of Emirates is our country of domicile.

·         Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.

·         If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.

·         The cardholder must retain a copy of transaction records and Merchant policies and rules.

·         We accept payments online using Visa and MasterCard credit/debit card in AED (or any other agreed currencies).

·         When you place an Order with us, then subject to your rights to cancel or return the items, you commit to buy the items described in that Order, at the price indicated including any delivery fees, taxes and duties where applicable.

·         Orders are subject to our acceptance, which we may withhold in our sole discretion including for reasons such as ineligibility, inability to confirm payment authorization, suspected fraud, shipping restrictions and stock availability. Items in your Website cart are not reserved until your Order is paid for.

·         Payment for Goods and related delivery charges must always be made in advance and you will be prompted to pay during the order process.

·         We currently accept the following tender types for Orders placed on our Website: VISA and MASTERCARD. By entering payment details onto our Website, you warrant that you are duly authorized to pay using those details. We reserve the right to decline orders without liability to you where we believe payments are not authorized, the payment method is not valid or where we do not think you are authorized to use to utilize the relevant tender type.

 

Delivery/Shipment Policy

·         All orders are processed within 24 hours of order acceptance (Saturday to Thursday, excluding holidays).

·         Zadina will deliver your order within 2-5 working days once order has been confirmed.

·         You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

·         Orders shipping outside the United Arab Emirates will not be entertained now. Once activated, an updated terms and conditions will be posted.

·         www.Zadina.ae will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

·         Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

Refund & Cancellation Policy / Cancellation & Replacement policy

·         Your order is guaranteed to arrive in perfect condition at the specified shipping address provided. If you are not completely satisfied with the quality of your order upon arrival, please contact Customer Care (CustomerCare@Zadina.ae or +97137018604) within 48 hours of receipt, with a detailed description and photograph(s) evidencing your dissatisfaction, for assistance with a replacement or exchange.

·         Due to the perishable nature of our products, all claims submitted without proper support documents will not be eligible for reshipment. Zadina reserves the right to limit replacements.

·         Zadina is not responsible for failed deliveries when:

·         You provide an incorrect or outdated address

·         Your recipient is out of town or not available

·         You do not provide a corrected/new delivery address within 24 hours of the first delivery attempt

·         Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and/or relabeling for the carrier.

·         Refunds will be made between 10 and 30 days – onto the original mode of payment. Refunds will be issued for the following reasons:

·         The product has been damaged during delivery;

·         The product is defective or out of date;

·         The incorrect product was shipped.

·         The customer is required to notify us within 48 hours of the refund request

·         Refunds will be done only through the Original Mode of Payment.

Contact Us

Al Foah Company

·         Al Saad, Al Ain

·         UAE

·         P.O. Box 18454 (UAE)

·         Landline Number (03 7018604)

·         Email Address (CustomerCare@Zadina.ae)

Payment