What is the difference between Medjool, Khalas, and other date varieties?
What is the difference between Medjool, Khalas, and other date varieties?
Medjool dates are large, soft, and caramel-like. Khalas dates are smaller, firmer, and more subtly sweet. Zadina offers a range of Emirati-grown dates, each selected for its quality, texture, and flavor profile.
What makes Zadina dates and chocolates different?
What makes Zadina dates and chocolates different?
At Zadina, we blend tradition with innovation. Our products are naturally sweetened with dates—not refined sugar—and feature signature flavors like pistachio kunafa and saffron. Everything we make is crafted to reflect Emirati excellence.
What is the Zadina Pistachio Kunafa Chocolate Bar?
What is the Zadina Pistachio Kunafa Chocolate Bar?
One of our most popular items, the Pistachio Kunafa Chocolate Bar combines flaky kunafa, creamy pistachio filling, and rich chocolate—sweetened only with dates. It’s indulgent and guilt-free.
Do your products contain refined sugar?
Do your products contain refined sugar?
No. Zadina’s chocolates are sweetened with dates, making them a healthier, natural treat.
Do your products contain preservatives or artificial ingredients?
Do your products contain preservatives or artificial ingredients?
No, our products are made with natural ingredients and are free from preservatives and additives.
Are your products suitable for gifting?
Are your products suitable for gifting?
Absolutely! Zadina’s elegant gift boxes and signature flavors make perfect presents for special occasions, business gifts, or holiday souvenirs.
What are the health benefits of dates?
What are the health benefits of dates?
Dates are rich in fiber, antioxidants, and essential minerals like Potassium and Magnesium. At Zadina, our premium dates are naturally sweet and free from refined sugar, making them a wholesome alternative to processed snacks.
Are dates high in sugar?
Are dates high in sugar?
Dates contain natural sugars, but they also offer fiber and nutrients. Unlike refined sugars, the sweetness in Zadina dates comes with added health benefits and no additives.
Are dates safe for people with diabetes?
Are dates safe for people with diabetes?
In moderation, dates can be suitable for people with diabetes due to their low glycemic index and fiber content. Always consult your doctor. Zadina offers no-added-sugar options sweetened solely with dates.
How should I store Zadina’s dates?
How should I store Zadina’s dates?
Store Zadina dates in a cool, dry place. For long-term storage, you can refrigerate or freeze them to maintain freshness.
Do dates expire? How long do they last?
Do dates expire? How long do they last?
Dates typically last up to 6 months at room temperature and over a year when refrigerated. Zadina products are packaged for freshness and include clear expiry dates.
Are dates gluten-free and vegan?
Are dates gluten-free and vegan?
Yes. Zadina dates are 100% gluten-free, vegan, and contain no preservatives.
Where do Zadina dates come from?
Where do Zadina dates come from?
All our dates are grown and harvested in the UAE, proudly reflecting our Truly Emirati heritage.
Are dates safe for children or toddlers?
Are dates safe for children or toddlers?
Yes, dates can be a healthy snack for children due to their natural sweetness and nutrient content. However, we recommend serving them pitted and in small portions for younger children.
Can I use Zadina’s dates in cooking or baking?
Can I use Zadina’s dates in cooking or baking?
Absolutely! Zadina dates can be used as natural sweeteners in smoothies, desserts, and even savory dishes like stews and salads.
How can I place an order on Zadina?
How can I place an order on Zadina?
You can place an order through our website by browsing the collections, choosing your desired product, click on explore options and select your size preference. Add the item to your cart and continue shopping, adding items to your cart, and checking out with your preferred payment method.
Can I change or cancel my order?
Can I change or cancel my order?
If your order has not yet been processed, you can request a change or cancellation by contacting our customer support as soon as possible at customercare@zadina.ae or call us at +971 3 701 8604. Please note that if your order has already been shipped, we may not be able to accommodate the change or cancellation.
How do I know if my order has been confirmed?
How do I know if my order has been confirmed?
Once your order is placed, you will receive a confirmation email with your order details.
How long will it take to receive my order?
How long will it take to receive my order?
Delivery within the UAE typically takes 1–2 business days. Same-day delivery is available in select areas.
Where does Zadina deliver?
Where does Zadina deliver?
We currently deliver to all Emirates across the UAE. We offer faster delivery to Dubai and Abu Dhabi, and deliver within 2 days to Sharjah, Ajman, Umm Al Quiwan and Fujeirah.
Do you offer same-day delivery?
Do you offer same-day delivery?
Yes, we offer same-day delivery in select UAE locations through quick-commerce platforms like Talabat and Careem.
Can I place an international order?
Can I place an international order?
lease contact our support team to inquire about international shipping options.
How can I track my order?
How can I track my order?
After placing your order, you will receive a confirmation email with tracking details. You may also contact our support for updates.
Can I schedule my delivery for a specific date?
Can I schedule my delivery for a specific date?
For local orders, we offer scheduled delivery options at checkout. For gifting or events, feel free to contact us directly.
What should I do if my delivery is delayed?
What should I do if my delivery is delayed?
Please contact our support team with your order number. We’ll follow up with our delivery partners to resolve any delay quickly.
What payment methods are accepted?
What payment methods are accepted?
We accept Debit/Credit Cards, Apple Pay, and cash on delivery.
Can I return or exchange a product?
Can I return or exchange a product?
Due to food safety regulations, returns are only accepted if the item was damaged or incorrect. Please notify us within 24 hours of delivery.
How are refunds processed?
How are refunds processed?
Once a return is approved, refunds are processed to your original payment method within 7–10 business days.
Is my payment information secure?
Is my payment information secure?
Yes. All transactions on our website are encrypted and comply with international data protection standards.
Do I need an account to place an order?
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save preferences, and earn rewards.
How do I contact customer service?
How do I contact customer service?
please contact our customer care team at +971 50 113 1994 or email zadina@agthia.com.
I forgot my password. How can I reset it?
I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and follow the instructions sent to your registered email address.
Can I reorder my previous purchase?
Can I reorder my previous purchase?
Yes, logged-in users can quickly reorder items from their account order history.
Do you offer a loyalty program?
Do you offer a loyalty program?
We are currently working on a loyalty program. Stay tuned by signing up for our newsletter.
Can I include a gift message with my order?
Can I include a gift message with my order?
Yes, personalized gift notes can be added during checkout.
Are your gift boxes customizable?
Are your gift boxes customizable?
We offer seasonal and ready-made gift boxes. For bulk or custom orders, please contact our team.
Can I set up corporate or bulk gifting with Zadina?
Can I set up corporate or bulk gifting with Zadina?
Yes! We offer custom solutions for corporate gifts, events, and holidays. Please contact our gifting team for tailored options.
Do you offer seasonal promotions or bundles?
Do you offer seasonal promotions or bundles?
Yes, we release special bundles and offers during Ramadan, Eid, and other festive seasons. Subscribe to our newsletter to stay updated.



