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Refund policy

Refund & Cancellation Policy / Cancellation & Replacement policy

Your order is guaranteed to arrive in perfect condition at the specified shipping address provided. If you are not completely satisfied with the quality of your order upon arrival, please contact Customer Care (CustomerCare@Zadina.ae or +97137018604) within 48 hours of receipt, with a detailed description and photograph(s) evidencing your dissatisfaction, for assistance with a replacement or exchange.

Due to the perishable nature of our products, all claims submitted without proper support documents will not be eligible for reshipment. Zadina reserves the right to limit replacements.

Zadina is not responsible for failed deliveries when:

You provide an incorrect or outdated address

Your recipient is out of town or not available

You do not provide a corrected/new delivery address within 24 hours of the first delivery attempt

Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and/or relabeling for the carrier.

Refunds will be made between 10 and 30 days – onto the original mode of payment. Refunds will be issued for the following reasons:

The product has been damaged during delivery;

The product is defective or out of date;

The incorrect product was shipped.

The customer is required to notify us within 48 hours of the refund request

Refunds will be done only through the Original Mode of Payment.